A LITTLE HELP ALONG THE PATH

Prism Nudge
Support

Stuck on a puzzle, a purchase, or a setting? Start here.

How are moves counted?

A straight slide costs one move, regardless of distance. Keep holding to turn a corner; each direction change adds another move. The route is counted when you release the block.

Why won’t a block move?

Check for another block, a stone obstacle, or a one-axis restriction. Divine seals open as other blocks leave the board; their counter shows how many clears remain. Tap a block to show its legal paths.

Where is my progress stored?

Progress is stored on your device. Deleting the app removes local progress. Pause and choose save-and-exit to keep an unfinished puzzle.

A purchase is missing

Check that you are signed into the same Apple Account used for the purchase, reconnect to the internet, and reopen the Shop. Use Restore Purchases where available. If a consumable coin purchase still appears missing, contact support with the product name and approximate purchase date. Never send full payment details or your Apple password.

A rewarded video didn’t give a continue

The reward is granted only after the advertising provider confirms the video earned it. Closing early, connection problems, or an ad that cannot load do not grant a reward. You can retry when an ad becomes available.

Advertising privacy choices

Open the game’s Settings and choose Ad privacy choices when that option is available in your region. Read the Prism Nudge Privacy Policy for more information.

Contact support

Email [email protected] with Prism Nudge in the subject line. This is our shared app support inbox.

For a game issue, include your iPhone model, iOS version, game version, level number, and what happened. Please avoid sending payment details or other sensitive information.